In the unlikely event that the gift is faulty we will immediately replace it, or refund you in full (your choice). We will not make a fuss about it, and we will ensure you are not out of pocket by also refunding any postage costs.

Please first email our refunds team at cs@littlesardines.co.uk  . They will send you a returns form and give you full details of how to get the item back to us (at our expense). We will need specific details of the fault as well as the item itself so we can take the matter up with our suppliers.

If you (or the recipient) simply decide you do not want a gift after you have purchased it, will still offer you a full refund of the product cost (excluding delivery charges). This is more than many of our competitors do, and shows our commitment to our customers and belief in our products.

If you are returning an item it must be in ‘factory fresh’ condition, and returned to us within 14 days of receipt. We cannot offer refunds on toys that have been opened and played with (apart from those with manufacturing faults). Likewise, we cannot offer refunds on any personalised goods as clearly these cannot be resold.

When returning goods (within the UK) please obtain a Certificate of Postage, or to be even safer, send via recorded delivery. A certificate of postage can be provided free of charge on request from your post office. Please note the goods are your responsibility until they arrive back at our warehouse, and we cannot be held responsible for any missing items.

Of course we will always uphold and honour our statutory obligations in relation to delivery and refunds, and nothing stated here affects your statutory rights in this regard.

For all refunds please first email our refunds team at cs@littlesardines.co.uk  You will then receive a reply with specific details of how to return the item.

Alternatively you can call our customer service and refunds team on 0845 095 1600 and ask for refunds.

You will be advised by email of the specific return address once you have informed our customer service team that you are refunding an item

You have 14 days from date of receipt to return the item in its original packaging and unopened condition.

Postage costs are a direct cost for us. We cannot refund postage costs unless the item was faulty. Likewise you will have to pay any postage costs to return and item to us for refund (unless it was faulty).

Once we have received the item back at our warehouse, and inspected the condition, we will immediately process your refund.

We will generally credit any refund back to the original card with which you made the payment. If you would prefer another alternative refund method please let us know and we will do our best to action.

We will email you at each stage to keep you informed of the progress of your refund.

Yes, as long as we have not shipped your order we may be able to make changes for you. Please contact our customer service at cs@littlesardines.info or call 01628 940 118.

If you wish to return or exchange an unwanted toy, this will be subject to our refunds procedures above, and a separate order would be required for the new item.